At Cathartique, every piece is packaged and sent with care. Since our products are handmade and created in small batches, dispatch timelines may vary slightly depending on the piece(s).
Processing Time
Orders are usually processed within 3–7 business days. Made-to-order, personalised, or limited-edition pieces may take longer; the estimated timeline will be mentioned on the product page.
Delivery
Once dispatched, orders are generally delivered within:
- India: 4–10 business days
- International: Please reach out to us directly via email or WhatsApp to get a delivery estimate.
Delivery timelines are estimates and may be affected by courier delays, weather, public holidays, or location accessibility.
Shipping Charges
Shipping charges, if applicable, are calculated at checkout based on the delivery location.
Tracking
Once your order is shipped, you will receive a confirmation email with tracking details.
Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery with clear photographs of the item and packaging. We will review the issue and assist with a replacement, refund, or suitable resolution.