Privacy Policy

At Cathartique, we believe in thoughtful consumption, slow living, and creating things that are made to last. We also believe your personal information deserves to be treated with the same care.

This Privacy Policy explains how Cathartique ("Cathartique", "we", "us", or "our") collects, uses, stores, and shares your personal information when you visit our website, browse our products, place an order, contact us, or otherwise interact with us.

By using our website or purchasing from us, you acknowledge this Privacy Policy.

1. Information We Collect

When you interact with Cathartique, we may collect information such as:

• Your name
• Email address
• Phone number
• Billing address
• Shipping address
• Order and purchase details
  
• Information necessary to process returns, refunds, or exchanges

We may also automatically collect certain technical information when you use our website, such as your browser type, device information, pages visited, and general website usage information.

2. Payment Information

We use third-party payment providers, including Razorpay, to process payments.

When you make a payment, Razorpay may collect and process payment and transaction information necessary to complete and secure your transaction.

Cathartique does not intentionally store your complete card number, CVV, PIN, or other sensitive payment credentials on our own systems.

Your payment may also be subject to Razorpay's own terms and privacy practices.

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Process payments
• Arrange shipping and delivery
• Send order confirmations, invoices, and delivery updates
• Respond to questions and customer support requests
• Process returns, refunds, and exchanges
• Maintain business and transaction records
• Improve our website, products, and customer experience
• Prevent fraud, misuse, and unauthorized activity
• Maintain the security of our website and services
• Comply with applicable legal, tax, accounting, and regulatory requirements
• Send marketing communications where you have chosen to receive them

We use personal information only for legitimate purposes connected with operating Cathartique and providing our products and services.

4. Marketing Communications

If you choose to receive marketing communications from us, we may contact you about new collections, limited-edition pieces, studio stories, offers, events, and other Cathartique updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Unsubscribing from marketing communications will not stop essential messages relating to orders you have placed with us.

5. Cookies

Our website may use cookies and similar technologies to make the website work properly and to understand how visitors use it.

Cookies may help us:

• Remember your preferences
• Keep your shopping cart functioning
• Understand website traffic and usage
• Improve website performance
• Provide relevant marketing or advertising, where applicable

You can manage or disable cookies through your browser settings. Some parts of the website may not function properly if certain cookies are disabled.

6. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary to operate our business and provide our services. These may include:

• Payment providers such as Razorpay
• Courier, shipping, and logistics partners
  
• Analytics and marketing providers, where applicable
  
• Government authorities, regulators, or law enforcement where required or permitted by law

We only share information that is reasonably necessary for the relevant purpose.

7. Shipping and Delivery

To deliver your order, we may share information such as your name, phone number, and delivery address with our courier and logistics partners.

This information is shared so that your order can be delivered safely and efficiently.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include keeping information for:

• Fulfilling orders
• Providing customer support
• Maintaining transaction and business records
• Complying with legal, tax, and accounting requirements
• Resolving disputes
• Preventing fraud or misuse
• Enforcing our agreements and policies

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

10. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

• Request information about the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Raise a concern or grievance about how your information is handled

To make a privacy request, please contact us using the details provided below.

support@shopcathqrtique.com

We may need to verify your identity before processing certain requests to protect your personal information.

11. Third-Party Websites

Our website may contain links to third-party websites or services, including payment providers, social media platforms, or other external websites.

We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing them with personal information.

12. Children's Privacy

Our website and products are not specifically directed towards children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information improperly, please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable laws.

When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us:

Cathartique
Email: support@shopcathqrtique.com