Refund policy

Last updated: October 2, 2026
Return policy
All of our pieces are either made in small batches or made to order. We will be unable to replace your piece in case you change your mind. We encourage you to review product descriptions, dimensions, materials, and photographs carefully before placing an order.

Returns 
We do accept return or refund requests if:

The item arrives damaged in transit
You receive an incorrect item.
Requests must be raised within 48 hours of delivery, along with photographs or a short unboxing video showing the issue.

Non-Returnable Items
The following cannot be returned or exchanged:

Made-to-order or personalised pieces
Items damaged after delivery due to misuse, improper care, or accidental breakage.
Refunds
Once a return request is approved, refunds will be processed to the original payment method within 5–10 business days.

For approved damaged or incorrect orders, Cathartique will cover the return shipping cost where required.

Cancellations
Orders may be cancelled provided they have not entered production or been dispatched. Orders for customised or made-to-order pieces cannot be cancelled once work has begun.

Contact Us
For any order-related support, write to us at support@shopcathartique.com with your order number and relevant photographs.